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1.Delivery Terms
Shipping Regions: Only to the United States.
Shipping Time: Order processing usually takes 1-3 business days. Once the order is confirmed and payment is successful, we will arrange shipment as soon as possible. Shipping time depends on the distance to your location and the chosen shipping method. Typically, domestic delivery takes 3-7 business days.
Shipping Costs: Shipping costs are determined by the weight, volume, and delivery address of the order. The system will automatically calculate shipping costs and display them in the order total during checkout. We strive to optimize shipping solutions to provide the most economical options.
Shipping Delays: In the event of extreme weather, natural disasters, or other force majeure circumstances causing shipping delays, we will make every effort to ensure your order is delivered promptly. If shipping delays occur due to force majeure reasons, we will contact you to discuss solutions.
Shipping Address: Please ensure to provide accurate and complete shipping address and contact information when placing an order to ensure accurate delivery. If you need to change the shipping address, please contact us as soon as possible after order confirmation, and we will do our best to accommodate your needs.
Shipping Receipt: For your protection, our deliveries typically require a signature upon receipt. Please carefully inspect the exterior of the package for any signs of damage upon receiving it. If you notice any damage to the package or issues with the items, please contact us promptly.
2.Return Policy
Thank you for choosing us! To ensure a smooth and pleasant shopping experience, please carefully read the following return policy before making a purchase. If you have any questions, feel free to contact our customer service team.
Conditions for Returns
We accept return requests under the following circumstances:
The product was damaged or defective upon delivery.
The product significantly differs from the description provided.
You received a product that does not match your order.
Return Timeframe
Returns are accepted within 7 days from the date of delivery.
The returned product must be in its original packaging, unused, and undamaged.
Non-Returnable Items
Returns will not be accepted under the following conditions:
The product is returned due to personal reasons (e.g., dislike, incorrect size, etc.).
The product is damaged due to improper use or disassembly by the customer.
The product exceeds the 7-day return period.
Customized or promotional/sale items (unless defective).
Return Process
Contact Customer Service: Reach out to our customer service team via phone or email, providing your order number and reason for return.
Review and Approval: We will review your return request within 7 business days and inform you of the approval status.
Return the Product: Once approved, please return the product in its original packaging to the designated address, along with the return form.
Refund Processing: After receiving and inspecting the returned product, we will process your refund or exchange within 15 business days.
Refund Method
Refunds will be issued to the original payment method used for the purchase.
Shipping Costs
For returns due to product defects or incorrect shipments, shipping costs will be covered by us.
For returns due to personal reasons, shipping costs will be the responsibility of the customer.
If you have any questions or need further clarification regarding our shipping terms, please feel free to contact our customer service team. Thank you for choosing us, and we look forward to providing you with excellent shipping services!